Salesforce

kordinator’s intelligent, interactive, service-scheduling agent is deeply integrated with the salesforce platform. It uses salesforce standard web API for integration and is easily deployed without the need for consultants.

Identify gaps in service for increased revenue:

kordinator workflow engine analyzes customer’s open cases and last activity to automate outreach and offer self-service, or make appointments for the agents.

High level features of the salesforce integrated kordinator are:

a. Task-list updates
b. Calendar-view tasks
c. Contact-level outreach-communication
d. Interactive dashboard
e. Contextual and time based alerts