kordinator service scheduling intelligent and interactive agent is deeply integrated with salesforce platform. It uses salesforce standard web API for integration and is easily deployed without the need of consultants.
Identify gaps in service for increased revenue:
Kordinator workflow engine analyzes open cases and last activity in contacts to automatically outreach and offer self service or make appointments for the agents.
High level features of the salesforce integrated kordinator are:
a. Task list updates
b. Calendar view tasks
c. Contact level outreach communication
d. Interactive dashboard
e. Contextual and time based alerts