Context Sensitive Help For Agents
Divert Inquiries from Call Center
Provides step by step help to quote, issue and service products.
- Faster then calling the call center
- Semi automated and manual mode of configuration
- Improved knowledge and understanding by Agents on products
- Mobile enabled on demand help for Agents
Kordinator’s cloud based solution offers a seamless implementation, integrating with all major CRM and calendar systems.
Intelligent Online Scheduling
Schedule time when all else does not work.
- Preparation for a schedule call results in first contact resolution
- Helpful reminders and information for successful call
- Integrated with all major calendaring systems
- Multiple availability models – team, pool and dedicated
Natural Language Processing
State of the art AI implementation
- Handle a larger number of queries with automated contact points
- Models trained easily for your specific product lines
- Reinforced learning enables solution to learns as it goes
- Engage with all stakeholders using the secure communication channel
Optimize loss ratios, adjust expenses, and increase member satisfaction.