How It works

How it works

  • 1- Collect and Analyize Customer Information

    • Integrates with CRM and WFM systems using api/csv/txt format.
    • Analyzes customer information for identifying service gaps.
    • Matches operator expertise and availability for service actions.
  • 2- Establish Outreach Plan

    • Stratifies customer population into segments
    • Assigns appropriate service plan template and facilitates approval process
    • Assigns service action to customer based on lifecycle stage
  • 3- Schedule Appointment for Service Action

    • Interactive virtual agent connects in customer prefered communication mode (SMS/Email /Messanger)
    • Display operator availability for customer to pick the most preferred time for appointment
    • Securely connects customer with service operators
  • 4- Increase operator productivity